Terms and Conditions

TERMS & CONDITIONS


General Provisions

This website is operated by SHOPATBLOW (“we”, “us”, or “our”).

By accessing, browsing, using this website, creating an account, or completing a transaction through the Site, you (“User”, “Customer”, or “Consumer”) acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.

These Terms & Conditions constitute an agreement between BLOW and the User and shall be interpreted in accordance with the applicable laws and regulations of the Republic of Indonesia.

 

Scope of Services

SHOPATBLOW provides e-commerce services through this website, including but not limited to:

  1. Product information and availability;
  2. Online ordering and payment;
  3. Order processing and delivery;
  4. Returns and exchanges;
  5. Customer service; and
  6. Other services made available through the Site.

We may update, modify, suspend, or improve certain features and services on the Site from time to time.

 

Customer Service

Our Customer Care team is available to assist you with questions regarding products, orders, payments, shipping, returns, exchanges, and other matters related to purchases made through our website.

Operating Hours:
Monday–Friday
08:00–17:00 WIB (GMT+7)
Excluding public holidays.

For order-related inquiries, please contact:
Email: shopatblow@gmail.com

 

When contacting us regarding an existing order, please include your order number and relevant information to help our team assist you efficiently.

We aim to respond to customer inquiries within 48 hours during business days.

Response times may be longer during public holidays, major campaigns, promotional periods, or other high-volume periods.

To help us handle your inquiry efficiently, we recommend avoiding multiple messages regarding the same issue while your case is still being reviewed.

 

User Responsibilities

By using the Site, you agree to:

  1. Use the Site in good faith and for lawful purposes;
  2. Provide accurate, complete, and up-to-date information;
  3. Maintain the confidentiality of your account information, where applicable; and
  4. Comply with these Terms & Conditions and applicable laws and regulations.

Users are prohibited from:

  1. Using the Site for fraudulent, illegal, or unauthorized activities;
  2. Uploading, distributing, or introducing viruses, malware, or other harmful code;
  3. Attempting to gain unauthorized access to the Site, accounts, systems, or data;
  4. Infringing SHOPATBLOW's or any third party's intellectual property rights;
  5. Providing false, inaccurate, fraudulent, or misleading information; or
  6. Interfering with the normal operation or security of the Site.

 

User Account & Information

Users are responsible for ensuring that all information provided when creating an account, placing an order, or communicating with SHOPATBLOW is accurate, complete, and up to date.

Users are also responsible for maintaining the confidentiality and security of their account credentials.

SHOPATBLOW reserves the right to restrict, suspend, or deactivate an account where we reasonably identify misuse, fraudulent activity, security concerns, or violations of these Terms & Conditions, subject to applicable laws and regulations.

 

Products & Pricing

We make reasonable efforts to ensure that product descriptions, images, prices, colors, sizes, specifications, and other information displayed on the Site are accurate and up to date.

However, the appearance of product colors may vary slightly depending on photography, lighting conditions, and the display settings of the device being used.

Product availability is subject to stock availability.

Prices and promotional offers may change from time to time. The applicable price will be displayed to the customer before the transaction is completed.

In the event of an error involving pricing, stock availability, product information, or other material information relating to an order, SHOPATBLOW may contact the customer to provide clarification or an appropriate solution in accordance with applicable laws and regulations.

 

Orders & Payment

An order will be processed after the required payment has been successfully received or verified through the payment method selected by the customer.

Available payment methods will be displayed during checkout.

Customers are responsible for reviewing their:

  • Product selection
  • Color
  • Size
  • Quantity
  • Shipping address
  • Contact information
  • Payment information

before completing an order.

Order confirmation does not guarantee product availability where an unexpected stock discrepancy, system issue, or other operational issue occurs.

If BLOW is unable to fulfill an order, our Customer Care team will contact the customer and provide an appropriate solution.

 

Order Changes & Cancellations

Requests to change or cancel an order may be submitted as long as the order has not yet been processed for shipment.

Once an order has entered the shipping process, changes or cancellations may be subject to courier availability and applicable shipping conditions.

For further details, please refer to our Shipping & Delivery Policy and Return Policy.

 

Shipping & Delivery

Orders are delivered in accordance with SHOPATBLOW's applicable Shipping & Delivery Policy.

Estimated delivery times may vary depending on the destination, courier operations, public holidays, peak shopping periods, weather conditions, and other circumstances that may affect delivery.

For domestic orders, SHOPATBLOW currently works with J&T Express. International shipping may use available courier services depending on the destination.

Shipping risks will be handled in accordance with SHOPATBLOW's Shipping & Delivery Policy and applicable laws and regulations.

 

Returns & Exchanges

Return and exchange requests are governed by SHOPATBLOW's applicable Return Policy.

Customers may submit eligible return requests within the applicable return period and must ensure that returned products meet the required conditions.

Footwear must remain unworn, unused, and in its original condition, including the original shoe box, tags, labels, and accessories, where applicable.

For damaged, defective, incorrect, or non-conforming products, customers should contact SHOPATBLOW Customer Care within the reporting period specified in our Return Policy.

All return and exchange requests are subject to verification and inspection.

 

Personal Data Protection

SHOPATBLOW respects the privacy of its customers and is committed to protecting personal information collected through the Site.

The collection, processing, storage, use, and disclosure of personal data will be conducted in accordance with our Privacy Policy and applicable Indonesian laws and regulations, including Law No. 27 of 2022 concerning Personal Data Protection, where applicable.

By using the Site and providing your personal information, you acknowledge that your information may be processed as described in our Privacy Policy.

 

Intellectual Property Rights

Unless otherwise stated, all content displayed on the Site, including but not limited to:

  • SHOPATBLOW name and logo
  • Product photographs
  • Graphics and illustrations
  • Website design
  • Text and copy
  • Videos
  • Product names
  • Visual elements
  • Other creative materials

is owned by, licensed to, or lawfully used by SHOPATBLOW and is protected by applicable intellectual property laws.

Users may not reproduce, copy, modify, publish, distribute, commercially exploit, or otherwise use such content without prior written authorization from SHOPATBLOW or the relevant rights holder.

 

Third-Party Services & Links

The Site may contain or use links, payment services, logistics services, technology services, or other services provided by third parties.

SHOPATBLOW is not responsible for the content, privacy practices, terms, or independent operations of third-party websites or services.

Customers are encouraged to review the applicable policies and terms of the relevant third-party service providers when using their services.

 

Limitation of Liability

To the extent permitted under applicable Indonesian laws and regulations, SHOPATBLOW will not be responsible for indirect or consequential losses resulting from circumstances reasonably beyond our control.

Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights that cannot legally be excluded or limited under applicable Indonesian law.

 

Force Majeure

SHOPATBLOW shall not be held responsible for delays or failure to perform obligations resulting from circumstances beyond our reasonable control.

Such circumstances may include, but are not limited to:

  • Natural disasters
  • Extreme weather
  • Fire or flooding
  • Transportation or logistics disruptions
  • System or network disruptions
  • Government actions or regulations
  • Public emergencies
  • Other events reasonably beyond our control

Where such circumstances affect an order or service, we will make reasonable efforts to communicate relevant information to affected customers.

 

Termination of Services

SHOPATBLOW reserves the right to restrict or terminate a User's access to certain services where the User violates these Terms & Conditions, engages in fraudulent or unlawful activities, or creates security risks for the Site or other users.

Any termination will not affect rights or obligations that arose before the effective date of termination.

 

Changes to These Terms & Conditions

SHOPATBLOW may update these Terms & Conditions from time to time to reflect changes in our services, operations, policies, or applicable legal requirements.

Any updated version will be published on the Site together with the applicable effective date.

Continued use of the Site following an update constitutes acknowledgment of the revised Terms & Conditions, subject to applicable laws and regulations.

 

Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of Indonesia.

In the event of a dispute, BLOW and the customer will first seek to resolve the matter amicably through communication and mutual discussion.

If an amicable resolution cannot be reached, the dispute may be resolved through the appropriate Consumer Dispute Settlement Agency (BPSK) or other competent authority or court in Indonesia in accordance with applicable laws and regulations.

 

Contact Us

For questions, complaints, order inquiries, or further information regarding these Terms & Conditions, please contact:

BLOW Customer Care
Email: shopatblow@gmail.com

Operating Hours:
Monday–Friday
08:00–17:00 WIB (GMT+7)
Excluding public holidays.

Thank you for choosing SHOPATBLOW. By shopping with us, you agree to these Terms & Conditions and the applicable policies available on our website.