RETURN POLICY

At BLOW, we want you to feel confident and satisfied with every purchase.

If your online purchase does not meet your expectations, you may submit a return request in accordance with the terms and conditions below.

All returned items must be unworn, unused, and in their original condition, including the original shoe box, tags, labels, accessories, and other components included with the product.

To maintain the condition of the footwear, we recommend trying on your shoes indoors on a clean, soft, or carpeted surface.

Approved returns will be compensated in the form of a BLOW E-Voucher, subject to the terms below, unless otherwise required under applicable laws and regulations.

 

RETURN PERIOD

Customers may submit a return request within 7 (seven) working days from the date the order is received.

Return requests submitted after this period may not be accepted.

For damaged, defective, incorrect, or non-conforming products, please refer to the specific reporting period stated below.

 

RETURN CONDITIONS

To be eligible for a return, the product must meet all of the following conditions:

a. The product must be in the same condition as when it was received.

b. The product must not have been worn, used, washed, altered, or damaged by the customer.

c. All original tags, labels, seals, accessories, and other product components must remain complete and properly attached, where applicable.

d. The product must be returned with its original shoe box and packaging.

e. The original shoe box must not be damaged, taped, written on, or used directly as the shipping package.

f. The customer must provide valid proof of purchase or the relevant order information.

g. The returned product must pass BLOW's inspection process before the return is approved.

Products that do not meet these conditions may not be eligible for return.

 

HOW TO REQUEST A RETURN

To request a return, please contact BLOW Customer Care via:

Email: shopatblow@gmail.com

Please provide:

a. Order number

b. Customer name and contact information

c. Product name, article, color, and size

d. Reason for return

e. Clear photos and/or videos showing the condition of the product and packaging, where required

Once your request has been reviewed and approved, our Customer Care team will provide further instructions regarding the return process and return address.

Please do not send any product back before receiving return approval from BLOW.

Products returned without prior approval may not be processed.

 

DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you receive a product that is:

a. Damaged upon arrival

b. Defective due to a manufacturing issue

c. Different from the product, color, size, or article stated in your order

d. Missing components that should have been included with the product

please contact BLOW Customer Care within 2 × 24 hours after receiving your order.

Customers may be required to provide clear supporting evidence, including photos and/or an unboxing video, to allow our team to verify the condition of the package and product.

After verification, BLOW will provide an appropriate solution in accordance with the circumstances of the case and applicable laws and regulations.

 

SIZE EXCHANGE

If the size you ordered does not fit, you may request a size exchange within the applicable return period.

Size exchanges are subject to:

a. Product availability

b. The product meeting all return conditions

c. Approval from BLOW Customer Care

If the requested replacement size is available, our team will provide instructions for the exchange process.

If the requested size is out of stock, BLOW may provide an E-Voucher equivalent to the approved value of the returned product, which may be used for a future purchase.

 

OUT-OF-STOCK REPLACEMENTS

If an approved exchange cannot be completed because the requested product, color, or size is no longer available, the customer may receive a BLOW E-Voucher equivalent to the approved value of the returned product.

The applicable E-Voucher terms, validity period, and usage conditions will be communicated to the customer when the voucher is issued.

 

NON-RETURNABLE PRODUCTS

Products may not be eligible for return if:

a. They have been worn, used, washed, altered, or damaged after receipt.

b. The outsole shows signs of outdoor use, dirt, scratches, or excessive wear.

c. The original shoe box, packaging, tags, labels, or accessories are missing or significantly damaged.

d. The product was damaged due to improper use, storage, handling, or care by the customer.

e. The return request is submitted after the applicable return period.

f. The product is marked as Final Sale / Non-Returnable at the time of purchase, where permitted by applicable laws and regulations.

A discounted product is not automatically considered non-returnable unless it is specifically identified as Final Sale / Non-Returnable at the time of purchase.

 

RETURN SHIPPING COST

Return shipping costs will be determined based on the reason for the return.

If the return is caused by an error on BLOW's part, such as receiving an incorrect, damaged, defective, or non-conforming product, the applicable return shipping arrangement will be communicated by our Customer Care team after verification.

For returns or size exchanges resulting from the customer's preference or incorrect size selection, return and re-delivery shipping costs may be borne by the customer.

Any applicable costs will be communicated before the return or exchange is processed.

 

RETURN INSPECTION

Once the returned product arrives at BLOW, our team will inspect the product and its packaging.

The inspection will include, where applicable:

Product condition → Outsole → Upper → Insole → Accessories → Tags → Original shoe box → Order information

Customers will be notified once the inspection has been completed.

Approval of a return request before shipment back to BLOW does not automatically guarantee final compensation. Final approval is subject to the condition of the product upon inspection.

 

E-VOUCHER

For approved returns eligible for compensation under BLOW's return policy, BLOW may issue an E-Voucher equivalent to the approved value of the returned product.

The E-Voucher may be used toward a future purchase from BLOW, subject to the applicable voucher terms and conditions.

E-Voucher issuance will be processed after the returned product has been received, inspected, and approved by our team.

Where applicable laws and regulations require another form of remedy, BLOW will process the case in accordance with those requirements.

 

CONTACT US

For questions, return requests, size exchanges, or concerns regarding your order, please contact:

BLOW Customer Care
Email: shopatblow@gmail.com

When contacting us, please provide your order number and complete information regarding your request so our team can assist you efficiently.

BLOW reserves the right to review each return request based on the condition of the product, supporting evidence, order information, and the terms of this Return Policy, subject to applicable laws and regulations.