Help Center
HELP CENTER
Everything you need to know about ordering at Shop at Blow.
PRODUCT
Q : How do I choose my size?
A : You can find detailed sizing information in each product description.
Q : Are all items ready stock?
A : Kindly check with our team via WhatsApp for current availability.
SHIPPING
Q : How long does delivery take?
A : Delivery usually takes:
- 2–5 business days within Java
- 3–8 business days outside Java
- 7–15 business days for Papua & Maluku
These are estimated delivery times and may arrive sooner depending on the courier.
Q : Which courier do you use?
A : We use JNT for domestic shipping.
For international orders, we work with available couriers based on the destination.
Q : How can I track my order?
A : Track your order by entering your tracking number here:
http://jet.co.id/track
ORDER
Q : How do I order?
A : Follow the steps below to place your order. Click here
RETURNS & EXCHANGES
Q : Can I return or exchange my product?
A : Yes, returns or exchanges are accepted if the product is incorrect, defective, or does not fit.
Return Requirements
- Product has not been worn
- Received within 3 days
- Shoe tag is still attached
- Dust bag and box are included
Q : How do I return my order?
1. Write the following on a paper and put it inside the box:
- Order Number :
- Name :
- Phone Number :
- Address :
- Item to exchange :
2. Send your package to:
Shopatblow
0821 2826 8796
Jl. Pondok Jagung Timur Gg. Mawi No.76
Tangerang Selatan 15326
3. Once received, we will process it within 7 working days.
Q : Can I write or tape the shoe box?
A : No. Please do not tape or write anything on the box. Make sure the box is in its original condition.
ABOUT
Service Hours
Mon – Fri: 08.00 – 17.00
Sat – Sun: 08.00 – 14.00
Public holidays: Closed
Offline Store
Shopatblow Jogja
Jl. Pakuningratan No. 19
Cokrodiningratan, Jetis
Yogyakarta 55233
WA : 0823 2675 5383