SHIPPING POLICY


Delivery Time

We process and ship orders as quickly as possible. Estimated delivery times vary depending on your destination:

  • Java: 2–5 business days

  • Outside Java: 3–8 business days

  • Papua & Maluku: 7–15 business days

Please note that delivery times are estimates and may vary due to courier operations, public holidays, peak shopping periods, weather conditions, or other circumstances beyond our control.

We appreciate your patience and understanding while your order makes its way to you.


 

Which Courier Do You Use?

Domestic Shipping

For domestic orders within Indonesia, we currently use J&T Express as our delivery partner.

Shipping availability and estimated delivery times may vary depending on the destination.

International Shipping

For international orders, we work with available courier services based on the destination country.

Available shipping methods, delivery estimates, and shipping fees may vary depending on the destination and courier availability.

Shipment Confirmation & Tracking

Once your order has been shipped, you will receive shipment information, including a tracking number or shipment reference number, where available.

You can use the provided tracking information to monitor your order through the tracking system of the relevant courier service provider.

Please allow some time for the tracking information to become active after your order has been handed over to the courier.

Important Information

Delivery estimates begin once your order has been processed and handed over to the courier.

During major campaigns, public holidays, or high-volume periods, order processing and delivery may take longer than usual.

Order Changes & Cancellations

Before Shipment

You may request to cancel your order as long as it has not yet been processed for shipment.

Changes to order details may also be requested before shipment and will be accommodated whenever operationally possible.

If any cancellation fees apply, the applicable charges will be clearly communicated before the cancellation is confirmed.

Please contact our Customer Care team as soon as possible if you need to make changes to your order.

After Shipment

Once an order has been shipped, cancellation requests or changes to the delivery address will be subject to the policies and availability of the relevant courier service provider.

If any additional costs arise from a cancellation or requested change after shipment, the applicable charges will be clearly communicated and will only be processed with the customer's prior approval.

Shipping Risk

Shopatblow is responsible for the risk of loss or damage to your order during the shipping process until the order has been received by the customer, unless otherwise stipulated by applicable laws and regulations.

We recommend checking the condition of your package and products immediately upon delivery.

If you notice any damage, missing items, incorrect products, or other issues with your order, please document the condition of the package and product and contact our Customer Care team as soon as possible.

Consumer Complaints

In accordance with applicable laws and regulations, customers have the right to submit complaints regarding their orders and delivery services.

Our Customer Care team is available to assist with delivery related concerns, damaged or incorrect products, missing items, and other issues related to your order.

Email: shopatblow@gmail.com

When submitting a complaint, please include:

  • Order number

  • Contact information

  • Description of the issue

  • Relevant photos or videos (if applicable)